

Frequently Asked Questions
Are the products safe for children?
Yes. Our products meet all common safety standards (EN71, CE certification) and are free from harmful substances. You can find information about the recommended age group for each item.
From what age are the plush toys suitable?
Our plush toys are generally suitable from birth. However, please check the specific age recommendation for each product – smaller parts (e.g., buttons) may make some items suitable only for children aged 3 and above.
How do I properly wash the plush toys?
Many of our plush toys can be washed on a gentle cycle at 30 °C. Please follow the care instructions on the label. Tip: Wash plush toys in a laundry bag and let them air dry.
What materials are used for the craft items?
We use high-quality, child-friendly materials – such as non-toxic paints, FSC-certified wood, and recyclable packaging. All craft sets are tested according to EU regulations.
Are the language game sets educationally valuable?
Yes. Our sets were developed in collaboration with educators and promote language, creativity, and fine motor skills in a playful way. They are ideal for parents who want to support their children’s learning through play.
How do I care for craft and play materials to make them last longer?
Please wipe wooden toys only with a slightly damp cloth and never immerse them in water. Store paper and cardboard parts in a dry place, away from moisture and direct sunlight.
What should I do if a part gets lost or broken?
We offer replacement parts or refill sets for many of our products. Simply contact our customer service – we’ll find a solution together to ensure your child can keep enjoying their playtime.